Return & Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return and refund policy below to understand how to return your items.

1. Return Eligibility

You may return most items within 30 days of receipt for a full refund or exchange. To be eligible for a return, your item must meet the following conditions:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging, with all labels and tags intact.
  • Proof of purchase (receipt or order confirmation) is required for all returns.

2. Non-Returnable Items

Some items are non-returnable, including but not limited to:

  • Gift cards
  • Customized or personalized products
  • Perishable goods (e.g., plants, food items)
  • Items marked as final sale

3. How to Initiate a Return

If your item is eligible for a return, please follow these steps:

  • Contact our customer service team at support@example.com or call us at +1 234 567 890.
  • Provide your order number and the item(s) you wish to return.
  • Our team will guide you through the return process and provide you with a return authorization number.
  • Once you have the return authorization number, carefully pack the item(s) in their original packaging and include a copy of the receipt.
  • Ship the return item(s) to the address provided by our customer service team.

4. Refund Process

Once we receive your returned item and verify that it meets our return criteria, we will process your refund or exchange. Refunds will be issued to the original method of payment, and you will be notified once your refund has been processed. Please note the following:

  • Refunds may take 5-10 business days to appear in your account, depending on your payment provider.
  • If you receive a defective or damaged item, we will cover the return shipping costs and offer a full refund or replacement.

5. Exchanges

If you wish to exchange an item for a different size, color, or product, please contact us within 30 days of receiving your order. We will guide you through the exchange process and assist in sending you the new item once we receive the returned product.

6. Shipping Costs

Return shipping costs are generally the responsibility of the customer, unless the return is due to a defective or incorrect item. If you are returning an item due to an error on our part, we will provide a prepaid return shipping label.

7. Contact Us

If you have any questions about our return and refund policy, or need assistance with a return, please contact our customer service team: